Refund Policy

Last Updated: July 17, 2026

At By Avalore, we want you to feel confident with your purchase. Eligible items may be returned within 30 days of delivery for a refund.

Return Eligibility

To qualify for a return, your item must be:

Unworn, unused, and in its original condition
Returned with all original packaging, tags, and accessories
Free from stains, odors, damage, or signs of wear
Accompanied by your order number or proof of purchase

Shoes may only be tried on indoors on a clean surface.

Starting a Return

To request a return, email support@myavalore.com within 30 days of delivery and include:

Your full name
Order number
The item you wish to return
Your reason for the return
Photos if the item arrived damaged, defective, or incorrect

Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the item and packaging.

If approved, we will provide a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. By Avalore is not responsible for returned packages that are lost or damaged during transit.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed.

Exchanges

The fastest way to receive a different size or item is to return the original product and place a new order after your return is approved.

Non-Returnable Items

The following items cannot be returned:

Items showing signs of wear or use
Items returned without their original packaging
Gift cards
Personalized or custom-made products
Items specifically marked as “Final Sale”

Discounted products remain eligible for return unless they are clearly marked as Final Sale.

Order Cancellations

Cancellation requests must be sent to support@myavalore.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

If we cannot ship an order within the promised timeframe, the customer will be offered the choice to accept the revised delivery date or cancel for a full refund, consistent with FTC online-order requirements.