Shipping Policy

Last Updated: July 17, 2026

This Shipping Policy explains how orders placed through By Avalore are processed, shipped, and delivered.

Order Processing

Most orders are processed within 24 hours after payment is successfully confirmed.

Orders placed on weekends, holidays, or during periods of high demand may require additional processing time. Processing time is separate from delivery time.

Once an order enters processing, we may be unable to change or cancel it.

Estimated Delivery Time

After your order ships, estimated delivery is generally:

3–9 business days

Delivery estimates are not guaranteed. Delays may occur because of carrier issues, severe weather, customs, incorrect shipping information, high order volume, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional free-shipping offers may be subject to specific requirements and may be changed or discontinued at any time.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. By Avalore is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address provided by the customer.

To request an address correction, contact support@myavalore.com immediately. We cannot guarantee that an address can be changed after processing has begun.

Multiple Packages

Some orders may be shipped in separate packages. When this happens, you may receive multiple tracking numbers and packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Lost or Delayed Packages

When tracking has not updated for an extended period or your package appears delayed, contact us at support@myavalore.com with your order number.

We will review the tracking information and assist with contacting the shipping carrier when appropriate.

Shipping carriers may require time to investigate lost-package claims before a replacement or refund can be considered.

Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask members of your household or neighbors.
Allow up to 48 hours because some carriers mark packages delivered shortly before arrival.
Contact the shipping carrier directly.
Email support@myavalore.com if the package remains missing.

By Avalore is not responsible for packages stolen or misplaced after confirmed delivery. However, we will make reasonable efforts to assist you.

Returned-to-Sender Packages

Packages may be returned to us because of:

An incorrect or incomplete address
Refusal by the recipient
Failed delivery attempts
An unclaimed package
Carrier or customs restrictions

When a package is returned to us, contact support@myavalore.com. Additional shipping charges may apply if you request reshipment.

Original shipping costs may be deducted from a refund when the return was caused by incorrect customer-provided information or failure to accept delivery.

Damaged or Incorrect Orders

Please inspect your order after delivery.

When an item arrives damaged, defective, or incorrect, contact support@myavalore.com within 7 days of delivery and provide:

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the packaging and shipping label

After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

International Shipping and Customs

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

Customs processing may cause additional delivery delays.

Order Delays

When we become aware that an order cannot be shipped within the originally stated timeframe, we may contact you with an updated estimated shipping date.

Where required by applicable law, you may be offered the option to accept the delay or cancel the unshipped order for a refund.